Quality of Radiological Service and Patient Satisfaction among Filipino Muslim Patients in Tertiary Hospitals
Abdul Monim Pangkat, Al-Nhaif Abdulmadid, Ahmed Ali, Mark Alipio
Received: 12 September 2025; Revised: 10 October 2025; Accepted: 10 November 2025; Published: 16 November 2025
DOI: https://doi.org/10.66074/AB39X21Y
Abstract
Radiological services are central to diagnostic care, yet little is known about how Muslim patients in the Philippines perceive their quality. This cross-sectional study examined the relationship between perceived radiological service quality and patient satisfaction among Filipino Muslim patients in tertiary hospitals in Iligan City. A total of 120 adult Muslim patients who had recently undergone radiological procedures completed a structured questionnaire measuring service-quality domains and overall satisfaction on four-point Likert scales. Descriptive statistics summarized sociodemographic characteristics and mean scores for each domain. Pearson correlations and multiple regression explored the relationship between service-quality domains and overall satisfaction. Perceived quality was generally rated from satisfactory to very satisfactory, with the highest scores for worker attitude and tools and equipment. All service-quality domains correlated positively with satisfaction (r = .42–.72, p < .001). In a multivariable model, worker attitude, punctuality, and clarity of diagnostic information significantly predicted satisfaction, explaining 68% of its variance. Results underscore the importance of patient-centred, culturally sensitive radiological care for Filipino Muslim communities.
Keywords: clarity of diagnostic information, patient satisfaction, perceived quality, worker attitude
Author Information: Iligan Medical Center College, Iligan, Philippines; [email protected]
Volume 2, Issue 1, March 2026